1. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Voluntarily

When you contact us, request information, place an order, complete an enquiry form, or subscribe to updates, we may collect:

• Full name
• Email address
• Phone number
• Delivery or billing address
• Company name, if applicable
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referral source and website activity

This information helps us improve website functionality, security, and user experience.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and customer support requests
• Process quotations, orders, or deliveries
• Improve our products, website, and customer experience
• Send updates, promotions, or marketing communications, where permitted
• Maintain website security and prevent fraudulent activity
• Comply with legal or regulatory obligations

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience and understand website performance.

Cookies may be used to:

• Remember user preferences
• Improve website functionality
• Analyse website traffic and visitor behaviour

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

Nash Paints does not sell or rent personal information to third parties.

We may share information with trusted third-party service providers where necessary to:

• Deliver products or services
• Process payments
• Host or maintain website services
• Meet legal or regulatory obligations

All service providers are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.

However, while we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed as completely secure.

6. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) within 24 hours, as required by law. If the breach poses a high risk to your rights and freedoms, we will also notify you directly.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Subject to applicable laws, including the Cyber and Data Protection Act [Chapter 12:07], you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where appropriate
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond within a reasonable timeframe.

9. Third-Party Websites

Our website may contain links to external websites. Nash Paints is not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy notices separately.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect operational, legal, or regulatory changes. Updates will be published on this page with the revised effective date.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Notice or how your information is handled, please contact us: